Return and Refund Policy

Right of Return

You have the right to return your order within 30 days after receiving it. After cancellation, you have an additional 30 days to return the product.

Conditions for Returns

  • Product Condition: Items must be unused, in the same condition as received, and returned in the original packaging.

  • Non-returnable Items: Certain products cannot be returned, such as perishable goods, personalized items, or hygiene-sensitive products (e.g., beauty or oral care items).

Return Process

  1. Contact: To initiate a return, contact our customer service within 30 days of receiving your product at support@loyaltooth.com. Please include your order number and reason for return.

  2. Instructions: After contacting us, you will receive return instructions. Do not send items back without these instructions, as the return address may differ depending on the product or shipping location.

Return Costs

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect.

Refund Process

  • Processing Time: Refunds are issued within 5 business days after we receive your returned item.

  • Method: Refunds will be credited to the original payment method used at checkout.

Specific Scenarios

  • Damaged or Defective Items: If your item arrives damaged or defective, contact us immediately with photos. We will arrange a replacement or full refund.

  • Wrong Product Received: If you receive the wrong product, notify us. We will provide a prepaid return label and send you the correct item.

  • Item Never Arrived: If your order has not arrived, please review our shipping policy and track your order. Contact us if the delivery is significantly delayed.

  • Change of Mind: Orders can be cancelled within 24 hours of placement. After this period, you must wait for the item to arrive and then initiate a return.

  • Cancellations: You may cancel your order within 24 hours by contacting customer service.

  • Exchanges: We offer direct exchanges. Contact us to initiate the exchange—placing a new order is not required.

Return Address

Please contact customer service to obtain the correct return address, as this may vary depending on the product.

Return Form

A return form will be provided by customer service upon request.