Shipping Policy

Welcome to Loyaltooth! We are dedicated to providing fast and reliable shipping services to our customers in the United Kingdom.

UNITED KINGDOM

  • Cut-off time: 17:00 (GMT) – Monday to Saturday

  • Processing Time: 0–3 working days (Monday to Saturday)

  • Transit Time: 5–10 working days (Monday to Saturday)

  • Courier Services: Yodel, DHL, DPD

Free Shipping within the United Kingdom

All orders within the United Kingdom qualify for free shipping. There are no hidden fees or additional delivery charges.

Shipping Partners

We work with Yodel, DHL, and DPD to guarantee secure and timely deliveries.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. This number can be used to check the delivery status directly with the courier.

Missing or Lost Packages

If your package is delayed, missing, or lost, please contact our customer service team immediately. We will liaise with the courier to investigate the issue and, if necessary, arrange for a replacement or a refund. (For more details, please refer to our Return and Refund Policy.

Not at Home

If you are not available at the time of delivery, the courier will either attempt delivery again or drop your package at a nearby collection point. You will receive a notification with instructions on where and when to collect your parcel.

Refusing Delivery

If you choose to refuse a delivery, any return shipping costs will be your responsibility.

Changing Your Delivery Address

If you need to update your delivery address, please contact our customer service at support@loyaltooth.com within 24 hours of placing your order or before the cut-off time.

Contact Information

For any questions about your order or our shipping policy, please reach out to our customer service team at:
support@loyaltooth.com
Or via our contact form on the website.